We know how important it is that your tips go to the people who have chosen to tip. All customer cash tips and service charges are kept by restaurant employees in full.
When tips or service charge are paid for by a credit card or debit card, we take a small 2.5% administration charge to cover bank fees, before distributing the remainder in full to our employees. Tips and service charges are paid in full in addition to the National Minimum Wage and National Living Wage. In practice, this means for every £1 in tips given on a credit card, our teams will keep 97.5p and 2.5p will cover credit card fees and administrations costs.
Any tips paid in cash are retained by the individual waiter. They may or may not have arrangements in place to share these tips with other employees in the restaurant and staff in the restaurant kitchen. It is the responsibility of those receiving cash tips to declare the income for tax purposes to HM Revenue & Customs. The company does not participate in any aspect of cash tips.
The Mulberry fully supports the UK Hospitality (UKH) voluntary code of best practice on service charges and tips. More details of this code can be found on the UKH website.
In addition to tips, our employees benefit from 50% Employee Discount on food and drink, Team Meals whilst on duty, savings on 100’s of retailers and activities through our Employee Advantages Scheme, along with numerous incentives for our teams to get involved in.